Policies

Privacy Policy

Last Updated: July 2026

1. Introduction

Odyssey by Silver ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.odysseybysilver.com or make a purchase from us.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website.

This policy applies to all visitors, users, and customers, both within Sri Lanka and internationally, who interact with our website or services.

2. Information We Collect

We collect information that you provide directly to us, information collected automatically, and information from third parties.

2.1 Information You Provide to Us

When you create an account, make a purchase, or contact us, we may collect:

• Personal identification information: Full name, email address, phone number, and date of birth (where required).
• Billing and shipping information: Delivery address, billing address, and postal/ZIP code.
• Payment information: Bank transfer details, or card details used when paying on delivery. Note: We do not store your payment card details. Card payments are processed securely (see Section 5).
• Communications: Messages you send us via email, contact forms, or social media.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information: IP address, browser type, operating system, and device identifiers.
• Usage data: Pages visited, time spent on pages, links clicked, and referring URLs.
• Cookie data: See Section 8 for our Cookie Policy.

2.3 Information from Third Parties

We may receive limited information about you from:

• Payment processors: Confirmation of payment status (not full card details).
• Shipping carriers: Delivery confirmation and tracking information.
• Social media platforms: If you interact with us via social media or use social login features.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including payment processing, packaging, and shipping.
• To communicate with you, regarding your orders, exchanges, enquiries, and customer service requests.
• To send transactional notifications, order confirmations, shipping updates, and exchange status updates.
• To send marketing communications, promotional emails, new arrivals, and offers. You may opt out at any time (see Section 7).
• To improve our website and services, using analytics to understand how customers interact with our website.
• To comply with legal obligations, including tax records, import/export documentation, and anti-fraud checks.
• To protect against fraud and abuse, monitoring for suspicious transactions and activity.

4. Legal Basis for Processing (International Customers)

For customers located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases as required by the General Data Protection Regulation (GDPR):

• Contract performance: Processing necessary to fulfil your purchase order.
• Legitimate interests: Fraud prevention, improving our services, and business analytics.
• Legal obligation: Compliance with applicable laws and regulations.
• Consent: For marketing communications, where you have opted in.

For customers in Sri Lanka, we process your data in compliance with the Personal Data Protection Act No. 9 of 2022 (PDPA) of Sri Lanka.

5. Sharing Your Information with Third Parties

We do not sell your personal information. We may share your information with the following trusted third parties who assist us in operating our business:

5.1 Payment Processors

Card payments made on delivery are processed through a secure card terminal operated by our payment provider, in accordance with their own privacy policy. We do not store your card details.

5.2 Shipping and Logistics Providers

We share your name, delivery address, and contact information with our courier and logistics partners to fulfil deliveries.

5.3 Service Providers

We may share information with third-party vendors who provide services such as website hosting, email delivery, analytics, and customer support tools, strictly for the purpose of delivering those services.

5.4 Legal and Regulatory Authorities

We may disclose your information if required by Sri Lankan law, court order, or government regulation, or to protect the rights and safety of Odyssey by Silver, our customers, or others.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

6. International Data Transfers

Because we operate internationally and use global service providers, your personal information may be transferred to and stored in countries outside Sri Lanka. When this occurs, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Objection: Object to certain processing, including marketing communications.
• Opt-out of marketing: You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any email, or by contacting us at hello@odysseybysilver.com.
• Data portability: Request that we provide your data in a commonly used, machine-readable format (EEA/UK customers).

To exercise any of these rights, please contact us at hello@odysseybysilver.com. We will respond within 30 days.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to improve your browsing experience.

Types of cookies we use:

• Essential cookies: Required for the website to function (e.g., shopping cart, login sessions).
• Analytics cookies: Help us understand how visitors use our website (e.g., Google Analytics).
• Marketing cookies: Used to display relevant advertisements and track the effectiveness of campaigns.

You may manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

9. Data Security

We implement commercially reasonable technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data transmitted via our website.
• Secure payment processing via PCI DSS-compliant partners.
• Restricted internal access to customer data on a need-to-know basis.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, and as required by applicable law. Typically:

• Order data: Retained for 7 years for tax and accounting purposes.
• Account data: Retained until you request deletion or close your account.
• Marketing preferences: Retained until you opt out.

11. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at hello@odysseybysilver.com.

12. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically.

For significant changes, we will notify you by email or by posting a prominent notice on our website.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:

Odyssey by Silver
Email: hello@odysseybysilver.com
Phone: +94 70 3667790
Website: www.odysseybysilver.com

For data protection enquiries from EEA/UK customers, you also have the right to lodge a complaint with your local data protection authority.

Return & Exchange Policy

Last Updated: July 2026

Overview

At Odyssey by Silver, every piece of jewellery is crafted with care and quality. We want you to love what you receive. If for any reason you are not fully satisfied, we offer an exchange policy subject to the conditions outlined below.

Please note: We do not offer cash refunds. All eligible returns will be processed as exchanges for another item of equal or greater value, or as store credit.

Exchange Eligibility

To be eligible for an exchange, items must meet all of the following conditions:

• The exchange request is submitted within 7 days of the date of delivery.
• The item is unworn, undamaged, and unaltered, in the same condition as received.
• The item is returned in its original packaging, including the jewellery box, dust pouch, certificates, and any accompanying documentation.
• The original receipt or proof of purchase is included.
• The item has not been resized, engraved, or customised after purchase.

Items That Cannot Be Exchanged

The following items are strictly non-exchangeable:

• Earrings and ear accessories, for hygiene and safety reasons, earrings cannot be exchanged once the packaging seal has been opened or the item has been tried on.
• Custom or personalised jewellery, including items that have been engraved, made-to-order, or specially commissioned.
• Sale items and final-clearance items, any item purchased at a discounted or promotional price.
• Gift cards and store vouchers.

Defective or Damaged Items

If you receive an item that is defective, damaged, or materially different from what was described or shown on our website, you must notify us within 48 hours of delivery by emailing hello@odysseybysilver.com with:

• Your order number
• A clear description of the issue
• Photographs of the item and original packaging

Confirmed defective items will be exchanged for the same item (subject to availability) or a comparable item of equal value at no additional cost to you. Shipping for confirmed defective items will be covered by Odyssey by Silver.

How to Initiate an Exchange

1. Contact us at hello@odysseybysilver.com or +94 70 3667790 within 7 days of receiving your order.
2. Include your order number, the item you wish to exchange, and the reason for the exchange.
3. We will review your request and respond within 3-5 business days.
4. If approved, we will provide you with return shipping instructions.
5. Once the returned item is received and inspected (typically within 5-7 business days of receipt), we will process your exchange or issue store credit.

Shipping Costs for Exchanges

• Sri Lanka orders: Return shipping costs for standard exchanges are the responsibility of the customer unless the item is defective.
• International orders: Return shipping costs, customs duties, and import taxes incurred during the return process are the responsibility of the customer. We recommend using a trackable, insured shipping method as Odyssey by Silver is not responsible for items lost or damaged in transit during return.
• Store credit will not be issued until the item has been physically received and inspected.

Exchange Value

• Exchanges can be made for any item of equal or greater value.
• If the exchanged item is of greater value, you will be required to pay the difference.
• If you choose store credit instead of an exchange, the credit will be issued in Sri Lankan Rupees (LKR) for local customers and in the original currency of purchase for international customers, to the extent possible.

Important Notes for International Customers

• International exchange requests are subject to the same 7-day window, calculated from the confirmed delivery date as recorded by the shipping carrier.
• Odyssey by Silver is not responsible for delays caused by customs or border control.
• Items shipped internationally that are returned must be declared correctly as a "Return/Exchange - No Commercial Value" on the customs declaration form. Failure to do so may result in import duties or taxes that are the customer's responsibility.

Contact Us

For any questions regarding your exchange, please reach out to us:

Odyssey by Silver
Email: hello@odysseybysilver.com
Phone: +94 70 3667790
Website: www.odysseybysilver.com

We aim to respond to all enquiries within 2 business days.

Warranty Policy

Last Updated: July 2026

Overview

Every jewellery purchase comes with a 2-year warranty and a certificate of authenticity. Your warranty runs for 2 years from the date of delivery.

What's Covered

We will repair, free of charge, any fault in how your piece was made, including:

• Broken or faulty clasps, links and fastenings
• Stones that come loose or fall out because of a faulty setting
• Breaks along a joint, seam or solder point

If a piece cannot be repaired, we will replace it with the same or a comparable piece.

What Isn't Covered

• Natural characteristics of gemstones, including inclusions, colour variation and uneven surfaces. These are part of what makes each piece one of a kind.
• Natural tarnishing of sterling silver. We are always happy to polish your piece.
• Everyday wear, including scratches, dents, and the wearing away of plating.
• Damage from impact, snagging, pulling, chemicals, swimming or showering.
• Loss or theft.
• Pieces resized, repaired or altered by anyone other than Odyssey by Silver.

How to Make a Claim

1. Contact us at hello@odysseybysilver.com or on WhatsApp at +94 70 3667790 with your order number, photographs and a short description of the issue.
2. Please have your proof of purchase and certificate of authenticity ready.
3. We will review your claim and reply within 2 business days.
4. If your claim is approved, we will arrange for your piece to come to us. Repairs are usually completed within 1-2 weeks.
5. Delivery costs for approved claims, both to us and back to you, are covered by Odyssey by Silver.

Gifts

Pieces received as gifts are covered too, as long as proof of purchase can be provided.

After the Warranty Period

Once your warranty ends, we continue to offer repairs, resizing and polishing for a fee.

Terms and Conditions

Last Updated: July 2026

1. Acceptance of Terms

By accessing or using the Odyssey by Silver website at www.odysseybysilver.com ("Website"), browsing our products, or placing an order, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Website.

These Terms apply to all visitors, customers, and users of the Website, whether based in Sri Lanka or internationally.

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Website following any changes constitutes your acceptance of the revised Terms.

2. About Odyssey by Silver

Odyssey by Silver is a jewellery business registered in Sri Lanka, operating under Sri Lankan law. We design, manufacture, and sell fine and fashion jewellery through our online store and may also operate through authorised retail channels.

Business Registration Number: PV 00358173
Contact Email: hello@odysseybysilver.com
Contact Phone: +94 70 3667790

3. Products and Descriptions

3.1 Product Information

We take reasonable care to ensure that all product descriptions, images, materials, dimensions, and pricing displayed on our Website are accurate and up to date. However:

• Colours and finishes may appear slightly different on screen depending on your device's display settings.
• Product descriptions are for general information purposes and do not constitute a warranty.
• We reserve the right to correct any errors, inaccuracies, or omissions at any time without notice.

3.2 Jewellery Authenticity & Regulatory Compliance

All jewellery sold by Odyssey by Silver is genuine in material as described (e.g., sterling silver, gold-plated, gemstone type). Odyssey by Silver is a licensed jewellery business authorised by the National Gem and Jewellery Authority (NGJA) of Sri Lanka (NGJA License No: 20266JL10801). We operate in full compliance with NGJA regulations governing the sale of gems and jewellery. Any gemstone certificates or assay certificates provided with a product are issued or recognised in accordance with NGJA standards and will be as stated in the product listing.

3.3 Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. If an item you have ordered becomes unavailable after payment, we will notify you and offer a suitable alternative or full refund at our discretion.

4. Pricing and Currency

4.1 Pricing

All prices displayed on our Website are in Sri Lankan Rupees (LKR) unless otherwise stated. For international customers, we may display prices in alternative currencies (e.g., USD, GBP, EUR, AUD) as a guide, but the final charge may be in LKR and converted by your bank or payment provider at the applicable exchange rate.

4.2 Taxes and Duties

• Sri Lanka customers: Applicable taxes (including VAT where applicable) are included in the displayed price unless otherwise stated.
• International customers: You are responsible for any import duties, customs fees, taxes, or levies imposed by your country's authorities. Odyssey by Silver is not responsible for these charges and they are not included in our pricing.

4.3 Price Changes

Prices are subject to change without notice. The price applicable to your order is the price displayed at the time your order is confirmed and payment is accepted.

5. Ordering

5.1 Placing an Order

By placing an order on our Website, you are making an offer to purchase the selected product(s) at the stated price. Your order does not constitute a binding contract until we confirm acceptance by sending you an order confirmation by email or WhatsApp.

5.2 Order Confirmation

Once you place your order, we will contact you by email or WhatsApp within 24 hours to confirm your order details. Please review this confirmation carefully and notify us immediately at hello@odysseybysilver.com if any details are incorrect.

5.3 Right to Refuse Orders

We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

• Suspected fraudulent activity
• Incorrect pricing due to a technical error
• Product unavailability
• Failure of payment authorisation

In such cases, any amount charged will be refunded in full.

6. Payment

6.1 Accepted Payment Methods

We accept the following payment methods:

• Bank transfer, with details confirmed when we confirm your order
• Card on delivery, Visa, Mastercard, American Express and other major cards
• Cash on delivery

6.2 Payment Security

Card payments are taken on delivery using a secure card terminal. We do not store your card details. Bank transfer details are shared with you directly when we confirm your order.

6.3 Failed Payments

If a card payment is declined on delivery, or a bank transfer is not received, your order will not be released. Please contact your bank or choose another payment method.

6.4 Currency and Exchange Rates

For international orders, your bank or card provider will convert the charged amount at their applicable exchange rate. Any currency conversion fees charged by your financial institution are your responsibility.

7. Shipping and Delivery

7.1 Shipping Destinations

We ship to addresses within Sri Lanka and to international destinations as listed at checkout. We reserve the right to restrict shipping to certain countries or regions.

7.2 Delivery Timeframes

Estimated delivery times are as follows (subject to variation):

• Sri Lanka: 3-7 business days
• International: 10-21 business days

These are estimates only and are not guaranteed. Delays may occur due to customs processing, public holidays, or courier service disruptions.

7.3 Shipping Costs

Shipping costs will be displayed at checkout prior to payment. Costs vary based on destination, order weight, and selected shipping method.

7.4 Risk and Title of Goods

Risk of loss and damage passes to you upon delivery to the shipping carrier. Title of goods passes to you upon full receipt of payment.

7.5 Undeliverable Packages

If a package is returned to us due to an incorrect address provided by the customer, refusal of delivery, or failure to collect, we will contact you to arrange re-shipment. Re-shipment costs are the customer's responsibility.

7.6 Lost or Damaged in Transit

If your order is lost or arrives damaged, please notify us within 48 hours of the expected delivery date or upon receipt (whichever comes first) at hello@odysseybysilver.com. We will work with the courier to investigate the matter. We recommend selecting insured shipping for high-value orders.

8. Exchange and Return Policy

Please refer to our full Return & Exchange Policy for details.

Summary: We offer exchanges only, no cash refunds. Eligible items must be returned within 7 days of delivery, in original unworn condition with all original packaging. Custom/personalised items and earrings are non-exchangeable.

9. Intellectual Property

All content on the Odyssey by Silver Website, including text, photography, product images, logos, graphics, designs, and branding, is the exclusive intellectual property of Odyssey by Silver or its licensors and is protected under Sri Lankan and international copyright and intellectual property laws.

You may not reproduce, distribute, modify, transmit, or use any content from our Website for commercial purposes without our express written consent.

10. User Conduct

By using our Website, you agree not to:

• Use the Website for any unlawful purpose or in violation of applicable laws.
• Attempt to gain unauthorised access to any part of the Website or its systems.
• Transmit any harmful, fraudulent, or malicious content.
• Impersonate any person or entity, or falsely represent your affiliation.
• Engage in any conduct that disrupts or interferes with the normal functioning of the Website.

We reserve the right to terminate or restrict access to users who violate these Terms.

11. Disclaimer of Warranties

Except as set out in our Warranty Policy, the Website and all products and services are provided "as is" and "as available." To the fullest extent permitted by law, Odyssey by Silver disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Odyssey by Silver shall not be liable for any:

• Indirect, incidental, special, or consequential damages.
• Loss of profits, revenue, data, or goodwill.
• Damages arising from your reliance on information obtained through the Website.

Our total liability to you for any claim arising from your use of the Website or purchase of products shall not exceed the total amount paid by you for the relevant order.

This limitation does not exclude or restrict liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable Sri Lankan law.

13. Privacy

Your use of our Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

14. Third-Party Links

Our Website may contain links to third-party websites. These links are provided for convenience only. Odyssey by Silver does not endorse, and is not responsible for, the content, privacy practices, or terms of any third-party website.

15. Force Majeure

Odyssey by Silver shall not be held liable for any delay or failure to perform its obligations under these Terms if such delay or failure arises from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, strikes, transportation disruptions, or internet service failures.

16. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka, including but not limited to:

• The Consumer Affairs Authority Act No. 9 of 2003
• The Electronic Transactions Act No. 19 of 2006
• The Personal Data Protection Act No. 9 of 2022
• The Sale of Goods Ordinance (Chapter 391)

Any dispute arising out of or in connection with these Terms shall first be subject to good-faith negotiation between the parties. If unresolved, disputes shall be submitted to the jurisdiction of the competent courts of Sri Lanka.

International customers acknowledge that by purchasing from Odyssey by Silver, they are contracting with a Sri Lankan entity and agree that Sri Lankan law governs the contract, without prejudice to any mandatory consumer protections in their jurisdiction.

17. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

18. Entire Agreement

These Terms, together with our Privacy Policy, Return & Exchange Policy and Warranty Policy, constitute the entire agreement between you and Odyssey by Silver regarding your use of the Website and supersede any prior agreements or understandings.

19. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact:

Odyssey by Silver
Email: hello@odysseybysilver.com
Phone: +94 70 3667790
Website: www.odysseybysilver.com